Terms & Conditions

Welcome to Innovate Admin.

By engaging our services, you agree to the following terms and conditions.

These are designed to ensure clarity, professionalism, and mutual respect throughout our working relationship.

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1. Services Provided

Innovate Admin offers virtual assistant services including (but not limited to): administrative support, content creation, inbox management, scheduling, and system setup. The scope of services will be outlined in your proposal or service agreement.

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2. Payment Terms

• All services are invoiced upfront unless otherwise agreed.

• Payment is due within 7 days of invoice date.

• Late payments may incur a 5% late fee per 7-day period.

• Work will not commence or continue until payment is received for prepaid packages.

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3. Cancellations & Refunds

• Services are non-refundable once work has commenced.

• Retainer clients must provide 14 days’ written notice to cancel ongoing support.

• Please refer to the full Refund Policy for more details.

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4. Communication

All communication will be via email, phone, or agreed platforms (e.g., Asana, Slack). Response time is generally within 24–48 business hours, Monday to Friday.

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5. Client Responsibilities

Clients must provide necessary information, feedback, and approvals in a timely manner. Delays in communication or access may affect delivery timelines.

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6. Confidentiality

All client data, passwords, documents, and business information will be kept strictly confidential. View the Confidentiality Policy for more information.

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7. Intellectual Property

All work created by Innovate Admin for the client (e.g., documents, templates, content) becomes the property of the client once full payment is received. Innovate Admin retains the right to showcase non-confidential work in a portfolio or for marketing purposes unless otherwise requested.

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8. Limitation of Liability

While every effort is made to ensure accurate and high-quality work, Innovate Admin is not liable for any losses, damages, or delays caused by third parties, client oversight, or unforeseen circumstances.

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9. Termination of Services

Either party may terminate the working relationship in writing with appropriate notice. Any outstanding work completed will be invoiced accordingly.

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10. Governing Law

These terms are governed by the laws of Victoria, Australia

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Questions?

If you have any questions about these terms, please contact info@innovateadminva.com.au.